PC Technician
Company Overview
MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.
The company's heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.
As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today:
Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace , our answer to the Internet of Things and PC-as-a-Service.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio's best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!
Position Overview
This position will be responsible for upgrading/installing/troubleshooting desktop and laptop computers in an enterprise environment. The upgrade process will include changing over IP addresses from one domain to another. The technician will also be installing software applications and configuring unique user settings and testing. Technicians will be required to work on several systems at one time, follow specific instructions, and posses the ability to work individually or in a team environment. Maintaining a high degree of professionalism. A passion for customer service is critical for this role.
Responsibilities
Responsible for upgrading systems.
Responsible to complete a checklist for each systems that contains the tasks and QA requirements.
Responsible for customer satisfaction.
Responsible for submitting a weekly timesheet.
Success is defined as:
systems are configured and all data files transferred, and all software installed.
Minimum productivity requirements are met (as determined by customer/supervisor).
Maintain high-level of customer satisfaction on site.
Maintain a high-level of accuracy.
Qualifications
Strong technical skills using Windows 10 a must have, additional OS experience is a plus.
Strong technical problem solving skills.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent customer service skills.
Ability to multi-task and manage multiple priorities.
Professional appearance.
Physical Requirements
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials in completing work related tasks.
The ability to express and receive information and ideas in writing and/or verbally so others will all parties understand the requirements, options, and solutions.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.
The company's heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.
As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today:
Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace , our answer to the Internet of Things and PC-as-a-Service.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio's best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!
Position Overview
This position will be responsible for upgrading/installing/troubleshooting desktop and laptop computers in an enterprise environment. The upgrade process will include changing over IP addresses from one domain to another. The technician will also be installing software applications and configuring unique user settings and testing. Technicians will be required to work on several systems at one time, follow specific instructions, and posses the ability to work individually or in a team environment. Maintaining a high degree of professionalism. A passion for customer service is critical for this role.
Responsibilities
Responsible for upgrading systems.
Responsible to complete a checklist for each systems that contains the tasks and QA requirements.
Responsible for customer satisfaction.
Responsible for submitting a weekly timesheet.
Success is defined as:
systems are configured and all data files transferred, and all software installed.
Minimum productivity requirements are met (as determined by customer/supervisor).
Maintain high-level of customer satisfaction on site.
Maintain a high-level of accuracy.
Qualifications
Strong technical skills using Windows 10 a must have, additional OS experience is a plus.
Strong technical problem solving skills.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent customer service skills.
Ability to multi-task and manage multiple priorities.
Professional appearance.
Physical Requirements
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials in completing work related tasks.
The ability to express and receive information and ideas in writing and/or verbally so others will all parties understand the requirements, options, and solutions.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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