Loan Accounting Coordinator
POSITION SUMMARY
Under close supervision, this position performs operational processing, reconciliation, research/analysis and customer service activities within the Loan Servicing Department and assists others regarding inquiries and problem resolution.
This position is considered at the senior level.
Incumbent is expected to show initiative in training less experienced staff members and take on more complex and/or challenging assignments.
MAJOR JOB RESPONSIBILITIES
Performs tasks related to balancing, reporting processing and research functions associated with but not limited to the Escrow, Insurance, payoff processing and customer service segments of the department.
Completes daily data entry, file maintenance duties and processing activities for the assigned area of the Department.
25%
Is responsible for providing assistance to customers and/or other agencies as required by the assigned position.
Service and assistance is to be provided in a professional, timely and accurate manner.
25%
Follows all Department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner.
15%
Complies with recommendations in order to enhance department overall effectiveness.
10%
Assists others as directed to accomplish Department objectives.
Participates in training and development programs as requested or required
10%
Responds to requests by management to perform related duties and activities.
Maintains working knowledge of use and operation of office equipment.
10%
Provides testing on Horizon releases and other operating systems within the department
5%
SUPERVISORY RESPONSIBILITIES
None
SKILLS AND TRAINING
Good interpersonal verbal communication skills.
Ability to listen and communicate effectively on the phone.
Proficiency in computer operations, i.
e.
Microsoft applications such as Word and Excel.
Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations
with the use of a calculator.
Ability to understand and follow safety and security practices.
May need to lift moderately heavy boxes of files (file room).
SKILLS AND TRAINING (Continued)
Ability to work a flexible hourly schedule as requested.
Knowledge of and the ability to accurately apply, generally accepted accounting principles.
Ability to communicate effectively verbally and in writing.
Performs duties at a higher degree of difficulty, i.
e.
statistical reporting and reconcilement.
Main focus is on customer service and proof of area workflow.
Experience in a Loan Servicing environment
EDUCATION
High school diploma or GED
WORK EXPERIENCE
5 or more years
LICENSES AND/OR CERTIFICATES
Licenses and Certifications Expiration Date
None
WORKING CONDITIONS
Work is mainly performed in a normal office environment.
Noise levels are usually moderate.
HAZARDS
The hazards are mainly those present in a normal office setting.
This job description may not be all-inclusive.
Employees are expected to perform other duties as assigned and directed by management.
Job descriptions and duties may be modified when deemed appropriate by management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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