Operations Engineer (Grant Funded)
A strategic consulting role responsible for facilitating on behalf of UH System Executive Leadership, with UH system-level VIP initiative leaders in defining scope, design, implementation, control and validation of initiative outcomes to target for patient safety, quality outcomes, patient satisfaction and financial benefits for multiple VIP Process Improvement (PI) initiatives, including facility-specific VIP initiatives at their assigned Community Hospital, and directly assists those teams with:
o Documentation and analysis of complex current state processes, working with diverse interdisciplinary teams composed of 5 - 15 cross-functional subject matter experts o Obtaining Best Practice benchmark research and best practice model examples o Analyzing data to measure current UH process performance to best practices for the purpose of identifying, quantifying and prioritizing PI opportunities and efforts o Evaluates waste versus value-added activities based on Voice of the Customer (VOC) service needs and expectations o Strategic design and development of metrics that measure newly implemented processes to evaluate and validate initiative success to include patient safety, quality outcomes, patient satisfaction and financial benefit o Advice and guidance for VIP teams in creating measures of financial benefit and coordinating dollar value validation process with UH Corporate Division of Finance, and facility Finance Managers to determine benefit outcomes versus targets o Ensuring that VIP initiative and finance leads report financial results within prescribed deadlines oManages and builds customer relationships at all levels of the UH organization including UH System Executives, Directors and Managers, and at all leadership levels at both Cleveland Medical Center and all Community Hospitals oMaintains updated knowledge of and uses different project management methodologies, tools, and approaches including Lean and Six Sigma Principles.
oSubject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
oIn partnership with VIP initiative leaders and key stakeholders manage and monitor change controls associated with strategic, UH system-wide process improvement initiatives.
oMaintains expertise in project disciplines (e.
g.
, DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation.
oObtains and coordinates additional Operational Effectiveness assistance as needed based on initiative priority and scope.
oFacilitates planning and scoping of all project phases and components and implementation of tested, effective strategic PI improvements.
oAssists VIP initiative leads with preparation of written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks and results for delivery to Executive forums (VIP Executive Steering Committee, Operations Group and Community Hospital Presidents).
oProvides assistance to project leads, team members, and other project managers and operations engineers as needed.
Qualifications:
Education oBachelor's degree required.
oMaster's degree preferred.
Required Credentials, License, and / or Certifications oProject Management Professional (PMP) preferred oLean Six Sigma Certification preferred oLean Six Sigma Black Belt preferred oClinical credentials, certifications, etc.
(RN, BSN, LPN) preferred.
oOrganizational Change Management training preferred.
Experience & Knowledge o3
year's progressive experience with process redesign, system implementation, return on investment, and organizational change initiatives.
o3
year's experience working in healthcare environment preferred.
o3
year's managing process improvement initiatives in a healthcare environment preferred.
oHigh standards of integrity, strong personal work ethic, creative problems solving skills, and flexible work approach required oExceptional client service, communication, presentation and relationship building skills required.
oAbility to function independently and as a team player in a fast-paced environment required.
oMust have strong written and verbal communication skills.
Recommended Skills Business Process Improvement Clinical Works Communication Continuous Quality Improvement (Cqi) Creativity Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
o Documentation and analysis of complex current state processes, working with diverse interdisciplinary teams composed of 5 - 15 cross-functional subject matter experts o Obtaining Best Practice benchmark research and best practice model examples o Analyzing data to measure current UH process performance to best practices for the purpose of identifying, quantifying and prioritizing PI opportunities and efforts o Evaluates waste versus value-added activities based on Voice of the Customer (VOC) service needs and expectations o Strategic design and development of metrics that measure newly implemented processes to evaluate and validate initiative success to include patient safety, quality outcomes, patient satisfaction and financial benefit o Advice and guidance for VIP teams in creating measures of financial benefit and coordinating dollar value validation process with UH Corporate Division of Finance, and facility Finance Managers to determine benefit outcomes versus targets o Ensuring that VIP initiative and finance leads report financial results within prescribed deadlines oManages and builds customer relationships at all levels of the UH organization including UH System Executives, Directors and Managers, and at all leadership levels at both Cleveland Medical Center and all Community Hospitals oMaintains updated knowledge of and uses different project management methodologies, tools, and approaches including Lean and Six Sigma Principles.
oSubject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
oIn partnership with VIP initiative leaders and key stakeholders manage and monitor change controls associated with strategic, UH system-wide process improvement initiatives.
oMaintains expertise in project disciplines (e.
g.
, DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation.
oObtains and coordinates additional Operational Effectiveness assistance as needed based on initiative priority and scope.
oFacilitates planning and scoping of all project phases and components and implementation of tested, effective strategic PI improvements.
oAssists VIP initiative leads with preparation of written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks and results for delivery to Executive forums (VIP Executive Steering Committee, Operations Group and Community Hospital Presidents).
oProvides assistance to project leads, team members, and other project managers and operations engineers as needed.
Qualifications:
Education oBachelor's degree required.
oMaster's degree preferred.
Required Credentials, License, and / or Certifications oProject Management Professional (PMP) preferred oLean Six Sigma Certification preferred oLean Six Sigma Black Belt preferred oClinical credentials, certifications, etc.
(RN, BSN, LPN) preferred.
oOrganizational Change Management training preferred.
Experience & Knowledge o3
year's progressive experience with process redesign, system implementation, return on investment, and organizational change initiatives.
o3
year's experience working in healthcare environment preferred.
o3
year's managing process improvement initiatives in a healthcare environment preferred.
oHigh standards of integrity, strong personal work ethic, creative problems solving skills, and flexible work approach required oExceptional client service, communication, presentation and relationship building skills required.
oAbility to function independently and as a team player in a fast-paced environment required.
oMust have strong written and verbal communication skills.
Recommended Skills Business Process Improvement Clinical Works Communication Continuous Quality Improvement (Cqi) Creativity Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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