Client Support Representative (REMOTE OPPORTUNITY)
Job Title:
Client Support Representative Department:
Crimcheck -Client Support Services Reports to:
Client Support Service Supervisor and Manager FLSA Classification:
Hourly Non-Exempt Company Information:
Maintain a positive, empathetic, and professional attitude toward employees and customers.
Build sustainable relationships of trust through open and interactive communication.
Top skills to include people oriented, patience, ability to work under pressure, resolving conflict, quality focus and listening skills.
Job
Summary:
The Client Support Representative is responsible for the client experience at Crimcheck and serves as our brand ambassador to clients and consumers.
This position will use a strong command of the company's service policies and product knowledge to offer accurate assistance and to facilitate order processing for Crimcheck clients.
The Client Support Specialist position requires excellent internal and external communication skills and attention to detail to facilitate the processing of screening orders to produce accurate and timely results.
Essential Functions:
Client Relations Maintain client interactions to provide exceptional customer service and exceed service expectations.
Go the extra mile to engage clients and build customer relations.
Ensure the Client Experience is at the forefront of the department's mission.
Resolve product or service problems by clarifying the customer's concern; determining the issue at hand; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers' needs to achieve satisfaction Production Keep detailed documentation of customer interactions, process necessary components of each incoming order and prepare order for the investigation process, understand each client's criteria, and ensure requirements are being met.
Process individual service components such as driving records, credit reports, social media searches, consent based social security verifications, etc.
Responsible for daily follow ups including files that are currently assigned/work in progress and initiating all orders by EOB in your individual queue.
Maintain production quota with error rate less than.
2%.
Utilize internal ticket system and develop customer service solutions, review and monitor average response rate on a weekly basis (goal of acknowledging each ticket within 1hr) Process 75 average calls per week for incoming and outbound phone calls from/to clients and applicants with the goal of attaining the best customer experience possible.
Documentation/notation- document each client/consumer interaction on the associated file or client account.
Required Knowledge, Skills, and Abilities:
Excellent written and verbal English communication skills including active listening (the ability to communicate with clients, consumers, and internal departments).
Proficient computer skills, including Microsoft Outlook and web applications.
Problem Solving/Analysis.
Teamwork to communicate effectively and efficiently to all parties involved.
Able to discreetly handle highly sensitive and confidential information.
Trustworthiness & Ethics.
Results Orientation.
Ability to handle heavy call volume.
Ability to multi-task, prioritize and manage time effectively.
Required Education High School Diploma or equivalent abilities Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 lbs.
at times.
Maintain high volume communication via telephone, email, messaging system.
Proficient with dual monitors Walking occasionally.
Work Environment Remote, work from home.
Employee required to maintain own high-speed internet connection.
Work Schedule - Monday - Thursday 9:
30a - 6p and Friday 9a - 5:
30p EST Travel - 0% Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
EOE/M/F/Vet/Disability Other details Job Family Representative Job Function Operations Pay Type Hourly Travel Required No Apply Now Recommended Skills Active Listening Attention To Detail Confidentiality Customer Experience English Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Client Support Representative Department:
Crimcheck -Client Support Services Reports to:
Client Support Service Supervisor and Manager FLSA Classification:
Hourly Non-Exempt Company Information:
Maintain a positive, empathetic, and professional attitude toward employees and customers.
Build sustainable relationships of trust through open and interactive communication.
Top skills to include people oriented, patience, ability to work under pressure, resolving conflict, quality focus and listening skills.
Job
Summary:
The Client Support Representative is responsible for the client experience at Crimcheck and serves as our brand ambassador to clients and consumers.
This position will use a strong command of the company's service policies and product knowledge to offer accurate assistance and to facilitate order processing for Crimcheck clients.
The Client Support Specialist position requires excellent internal and external communication skills and attention to detail to facilitate the processing of screening orders to produce accurate and timely results.
Essential Functions:
Client Relations Maintain client interactions to provide exceptional customer service and exceed service expectations.
Go the extra mile to engage clients and build customer relations.
Ensure the Client Experience is at the forefront of the department's mission.
Resolve product or service problems by clarifying the customer's concern; determining the issue at hand; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers' needs to achieve satisfaction Production Keep detailed documentation of customer interactions, process necessary components of each incoming order and prepare order for the investigation process, understand each client's criteria, and ensure requirements are being met.
Process individual service components such as driving records, credit reports, social media searches, consent based social security verifications, etc.
Responsible for daily follow ups including files that are currently assigned/work in progress and initiating all orders by EOB in your individual queue.
Maintain production quota with error rate less than.
2%.
Utilize internal ticket system and develop customer service solutions, review and monitor average response rate on a weekly basis (goal of acknowledging each ticket within 1hr) Process 75 average calls per week for incoming and outbound phone calls from/to clients and applicants with the goal of attaining the best customer experience possible.
Documentation/notation- document each client/consumer interaction on the associated file or client account.
Required Knowledge, Skills, and Abilities:
Excellent written and verbal English communication skills including active listening (the ability to communicate with clients, consumers, and internal departments).
Proficient computer skills, including Microsoft Outlook and web applications.
Problem Solving/Analysis.
Teamwork to communicate effectively and efficiently to all parties involved.
Able to discreetly handle highly sensitive and confidential information.
Trustworthiness & Ethics.
Results Orientation.
Ability to handle heavy call volume.
Ability to multi-task, prioritize and manage time effectively.
Required Education High School Diploma or equivalent abilities Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 lbs.
at times.
Maintain high volume communication via telephone, email, messaging system.
Proficient with dual monitors Walking occasionally.
Work Environment Remote, work from home.
Employee required to maintain own high-speed internet connection.
Work Schedule - Monday - Thursday 9:
30a - 6p and Friday 9a - 5:
30p EST Travel - 0% Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
EOE/M/F/Vet/Disability Other details Job Family Representative Job Function Operations Pay Type Hourly Travel Required No Apply Now Recommended Skills Active Listening Attention To Detail Confidentiality Customer Experience English Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
