User Support Specialist
User Support Specialist AddThis Sharing Buttons Loading User Support Specialist Job Description Cynergies Solutions Group is looking for User Support Specialist candidates for our Cleveland Ohio area client.
This is a great opportunity to work for an industry leader and a great organization.
Benefits of this position:
Medical Dental 401K PTO Options Job Duties and Responsibilities Entry level position to maintain and monitor end-user equipment and productivity on local area network.
Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user equipment and network performance meet company and user requirements.
Provide support to staff on all company-supported software and hardware.
Troubleshoot computer problems, determine source and advise on appropriate action.
Complete application project-based work.
This position will promote a safe and secure atmosphere, follow all safety and security rules and perform other related duties as assigned.
Administers end-user equipment and supports end-user activities.
Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
Performs system user adds, changes and disable.
Troubleshoots networks, systems and applications and engage appropriate resources to identify and correct malfunctions and other operational difficulties.
Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Insure appropriate printer supplies are on hand.
Assists personnel of other departments as a computer resource.
Provides computer orientation to new and existing company staff as needed.
Logs information for future tracking.
Maintains documentation for operation and systems according to department standards.
Logs computer inventory information in the appropriate tracking system.
Knowledge of basic Hardware/Software troubleshooting skills related to end-user equipment.
Basic knowledge, and understanding of networking hardware, data communications, internet connectivity and protocols.
Strong customer service orientation, good organization and analytical skills, attention to detail, professional attitude, good interpersonal skills and reliability.
M ay be required to work at a computer video display terminal for more than 5 hours a day and may be required to lift up to 20 lbs.
, reach, kneel, crouch, stoop and crawl.
Position Requirements Applicants must have an Associates Degree in Business, Information Technology or related field or equivalent professional work experience.
Applicants must have a minimum of one (1) year of IT related experience.
Applicants must have the ability to communicate technical information to nontechnical personnel.
Applicants must have the ability to install, configure and maintain personal computers, networks and related hardware and software.
Applicants must have some knowledge of computer and/or network security systems, applications, procedures and techniques.
Applicants must the ability to identify and resolve computer system malfunctions and operations problems.
Applicants must possess skill in organizing resources and establishing priorities.
Applicants must have excellent verbal and written communication skills.
Applicants must have the ability to learn and support new systems and applications.
Preferred Experience and Skills Bilingual abilities are a plus.
MUST WORK ONSITE IN CLEVELAND OHIO.
May have to work a variable shift and be on-call as well as work in a call center.
Please apply online, call Madison Connolly at (440) 565- 0173 or email email protected for more information on this great opportunity! Recommended Skills Analytical Attention To Detail Confidentiality Curiosity Customer Service Data Transmissions Estimated Salary: $20 to $28 per hour based on qualifications.
This is a great opportunity to work for an industry leader and a great organization.
Benefits of this position:
Medical Dental 401K PTO Options Job Duties and Responsibilities Entry level position to maintain and monitor end-user equipment and productivity on local area network.
Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user equipment and network performance meet company and user requirements.
Provide support to staff on all company-supported software and hardware.
Troubleshoot computer problems, determine source and advise on appropriate action.
Complete application project-based work.
This position will promote a safe and secure atmosphere, follow all safety and security rules and perform other related duties as assigned.
Administers end-user equipment and supports end-user activities.
Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
Performs system user adds, changes and disable.
Troubleshoots networks, systems and applications and engage appropriate resources to identify and correct malfunctions and other operational difficulties.
Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Insure appropriate printer supplies are on hand.
Assists personnel of other departments as a computer resource.
Provides computer orientation to new and existing company staff as needed.
Logs information for future tracking.
Maintains documentation for operation and systems according to department standards.
Logs computer inventory information in the appropriate tracking system.
Knowledge of basic Hardware/Software troubleshooting skills related to end-user equipment.
Basic knowledge, and understanding of networking hardware, data communications, internet connectivity and protocols.
Strong customer service orientation, good organization and analytical skills, attention to detail, professional attitude, good interpersonal skills and reliability.
M ay be required to work at a computer video display terminal for more than 5 hours a day and may be required to lift up to 20 lbs.
, reach, kneel, crouch, stoop and crawl.
Position Requirements Applicants must have an Associates Degree in Business, Information Technology or related field or equivalent professional work experience.
Applicants must have a minimum of one (1) year of IT related experience.
Applicants must have the ability to communicate technical information to nontechnical personnel.
Applicants must have the ability to install, configure and maintain personal computers, networks and related hardware and software.
Applicants must have some knowledge of computer and/or network security systems, applications, procedures and techniques.
Applicants must the ability to identify and resolve computer system malfunctions and operations problems.
Applicants must possess skill in organizing resources and establishing priorities.
Applicants must have excellent verbal and written communication skills.
Applicants must have the ability to learn and support new systems and applications.
Preferred Experience and Skills Bilingual abilities are a plus.
MUST WORK ONSITE IN CLEVELAND OHIO.
May have to work a variable shift and be on-call as well as work in a call center.
Please apply online, call Madison Connolly at (440) 565- 0173 or email email protected for more information on this great opportunity! Recommended Skills Analytical Attention To Detail Confidentiality Curiosity Customer Service Data Transmissions Estimated Salary: $20 to $28 per hour based on qualifications.
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