German Customer Support Specialist
Welcome to our Career Page! PartnerHero builds custom teams for some of the worlds most beloved and forward-thinking technology companies from Silicon Valley and beyond.
Join our global community of heroes and take your career to the next level.
We offer jobs in the USA, Honduras, the Philippines, Romania, and Germany as well as remote jobs all over the world.
We hire individuals who are ready to embody our Core Values in their life and work:
Be Humble Take Ownership Embrace Growth Manifest Trust Care for OthersTake a look at our available openings and be sure to write a thoughtful cover letter telling us why you're excited to join our company.
German Customer Support Specialist Cape Town, South Africa Full Time Customer Support Mid Level About The Role Were currently looking for a dynamic, well-versed Customer Support Specialist with excellent English and German skills to provide the customers of an Americane-commerce website focused onhandmade or vintage items and craft supplies with outstanding support.
Our German Seller Growth and Outreach Associates are experts in all areas of customer support and engagement.
They thrive in dynamic and flexible environments, take ownership of our partners brand, product, and opportunities, and use their creative problem-solving abilities to go above and beyond expectations.
You'll Be Connecting with artisans, craftspeople, and merchants worldwide and help them expand their sales opportunities by building an online shop An integral part of the team providing world-class customer support Having the potential to provide feedback on customer requests, issues or pain points Supporting these sellers via email as well as scheduled phone and video conference meetings.
Embodying our partners brand to quickly build a connection with prospective sellers and assure them that your goals and their goals are aligned Assisting with acquisition and onboarding new sellers to the platform by providing a personalized approach to increasing their brand awareness Meeting or exceeding service-level expectations consistently Identifying and documenting sales and support best practices Acquiring valuable customer insights and sharing them with the rest of the team to improve the education and experience to create customers for life Staying current with product/platform changes and being able to educate customers on how such changes can help them grow their business Taking initiative and identifying areas of opportunity that you can contribute to help the team as it grows What You Bring To The Table Native fluency in German (both written and spoken) and comfort communicating with peers in English (both written and spoken) Minimum 1-year of customer support experience with a consistent track record of exceeding quality and production expectations Minimum 1-year experience in phone support Ability to quickly ascertain the concerns and challenges of a potential seller and to shape your offering to meet their needs Ability to thrive in a dynamic and evolving environment - must be adaptable Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations Loads of empathy - you genuinely care! Proactive attitude and ability to work with limited supervision Value the importance of diversity.
We are building a diverse team spread across the world.
Every candidate should be excited about working with a diverse variety of colleagues Start-up or e-commerce experience is a plus What We Provide Full time with the potential for overtime if requested by Partner Competitive compensation based on experience Attractive benefits package including medical, dental and vision options based on location Paid Sabbatical Leave Access to free posture-based fitness workouts from home Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development PartnerHero is a mission driven company with a passion for helping good businesses succeed.
We build teams that help companies scale in every facet of their businessfrom customer support to Software QA, content moderation, design, engineering, and more.
We work with over 75
tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox.
PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How Were Different Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees.
We want to change that.
PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story.
PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data.
By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHeros privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center.
Our companies are looking for various levels of English support.
The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced.
Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use! Step 1.
Visit https:
//www.
efset.
org/ef-set-50 Step 2.
Select the 50 Min EF SET Test.
Complete the assessment and download your results.
This will roughly take 50 minutes to complete.
Step 3.
Upload the PDF result showing your name and date for us to review.
Please provide your expected monthly salary range for the role (USD) Recommended Skills Creative Problem Solving Customer Service E Commerce Phone Support Receptive Sales Estimated Salary: $20 to $28 per hour based on qualifications.
Join our global community of heroes and take your career to the next level.
We offer jobs in the USA, Honduras, the Philippines, Romania, and Germany as well as remote jobs all over the world.
We hire individuals who are ready to embody our Core Values in their life and work:
Be Humble Take Ownership Embrace Growth Manifest Trust Care for OthersTake a look at our available openings and be sure to write a thoughtful cover letter telling us why you're excited to join our company.
German Customer Support Specialist Cape Town, South Africa Full Time Customer Support Mid Level About The Role Were currently looking for a dynamic, well-versed Customer Support Specialist with excellent English and German skills to provide the customers of an Americane-commerce website focused onhandmade or vintage items and craft supplies with outstanding support.
Our German Seller Growth and Outreach Associates are experts in all areas of customer support and engagement.
They thrive in dynamic and flexible environments, take ownership of our partners brand, product, and opportunities, and use their creative problem-solving abilities to go above and beyond expectations.
You'll Be Connecting with artisans, craftspeople, and merchants worldwide and help them expand their sales opportunities by building an online shop An integral part of the team providing world-class customer support Having the potential to provide feedback on customer requests, issues or pain points Supporting these sellers via email as well as scheduled phone and video conference meetings.
Embodying our partners brand to quickly build a connection with prospective sellers and assure them that your goals and their goals are aligned Assisting with acquisition and onboarding new sellers to the platform by providing a personalized approach to increasing their brand awareness Meeting or exceeding service-level expectations consistently Identifying and documenting sales and support best practices Acquiring valuable customer insights and sharing them with the rest of the team to improve the education and experience to create customers for life Staying current with product/platform changes and being able to educate customers on how such changes can help them grow their business Taking initiative and identifying areas of opportunity that you can contribute to help the team as it grows What You Bring To The Table Native fluency in German (both written and spoken) and comfort communicating with peers in English (both written and spoken) Minimum 1-year of customer support experience with a consistent track record of exceeding quality and production expectations Minimum 1-year experience in phone support Ability to quickly ascertain the concerns and challenges of a potential seller and to shape your offering to meet their needs Ability to thrive in a dynamic and evolving environment - must be adaptable Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations Loads of empathy - you genuinely care! Proactive attitude and ability to work with limited supervision Value the importance of diversity.
We are building a diverse team spread across the world.
Every candidate should be excited about working with a diverse variety of colleagues Start-up or e-commerce experience is a plus What We Provide Full time with the potential for overtime if requested by Partner Competitive compensation based on experience Attractive benefits package including medical, dental and vision options based on location Paid Sabbatical Leave Access to free posture-based fitness workouts from home Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development PartnerHero is a mission driven company with a passion for helping good businesses succeed.
We build teams that help companies scale in every facet of their businessfrom customer support to Software QA, content moderation, design, engineering, and more.
We work with over 75
tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox.
PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How Were Different Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees.
We want to change that.
PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story.
PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data.
By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHeros privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center.
Our companies are looking for various levels of English support.
The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced.
Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use! Step 1.
Visit https:
//www.
efset.
org/ef-set-50 Step 2.
Select the 50 Min EF SET Test.
Complete the assessment and download your results.
This will roughly take 50 minutes to complete.
Step 3.
Upload the PDF result showing your name and date for us to review.
Please provide your expected monthly salary range for the role (USD) Recommended Skills Creative Problem Solving Customer Service E Commerce Phone Support Receptive Sales Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
