Customer Service Representative
2.
3 Cleveland, OH Cleveland, OH Full-time Full-time From $20.
77 an hour From $20.
77 an hour 7 days ago 7 days ago 7 days ago Customer Service Representatives Division:
Servicing Job Title:
Customer Service Representative Hourly Rate:
$20.
77 per hour ( which includes $4.
57 per hour of health and welfare benefit up to 40 hours a week) Start Date:
Determined after Security Clearance is granted Location:
Remote Position but must be within hour of Cleveland location SPANISH SPEAKING APPLICANTS ENCOURAGED TO APPLY No experience is necessary.
We have an extensive training program in place so that new employees have the opportunity to be successful.
We highly encourage individuals with call center, retail, restaurant, and/or other customer service experience to apply.
If you are great at building relationships, and are looking to work from the convenience of your home, then HS Financial Group, LLC is for you! This is a great opportunity to join our HS Financial Group, LLC (HSF) family.
HS Financial Group is seeking motivated Customer Service Representatives who live within 1/2 hour of the Cleveland area.
Candidates selected will be assisting customers in answering their student loan questions while adhering to all Federal, State, and local laws and regulations, as well as company policies and procedures.
This is a heavily scripted, high call volume position.
While this is a work-from-home position at this time, you may be required to work from the office in the future.
You will be provided a computer, monitor, and headset to use at home.
You must have a stable internet connection minimum requirement 20 MB download and 8MB upload speed.
WIFI is not permitted.
You must also have a working area free from distractions and adequate childcare during working hours Training:
Must be able to attend and complete training.
Hours of training are 9 am- 6 pm EST, Monday-Friday Hours after training:
Monday-Friday:
8 AM-11 PM EST (During peak times shift may end at midnight) Saturday- 9 AM- 1 PM EST At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or Saturday/Sunday shifts.
Must be able to work your assigned scheduled hours, which may include mandatory overtime.
Please note that shift and department changes are possible based on needs of the company.
Essential Functions Tasks and Responsibilities Representatives will work in a blended inbound/outbound environment Ensure swift and accurate handling when needed, of inbound messages, chat, or emails as outlined in department procedures while maintaining quality metrics.
Information gathered determines how to best guide the customer in assisting them to resolve their problem.
You will work with the student loan borrower, Department of Education Ombudsman office, Office of Inspector General, Colleges, Servicers, and Collection agencies.
Independently solve customer issues escalating to supervisor any situation outside the employee's control Establish professional relationships with internal/external customers Provide customer service that exceeds customer expectations Treat all internal/external customers and team members with dignity/respect Establish and maintain a professional relationship with team members and department contacts.
You must be ready to work at your desk at your assigned time Nonessential Functions Tasks and Responsibilities Perform other related duties as assigned Success Factors/Job Competencies Good oral and written communication skills Understand and carry out oral and written instructions Problem resolution skills Attention to detail Proper telephone etiquette Principles and practices of customer service Departmental policies and procedures Minimum Qualifications High School Diploma required Ability to successfully complete and pass the training program Ability to obtain Security Clearance through a background check Must not have any defaulted student loans Must be a US citizen One year of customer service experience preferred Previous experience working and entering information into systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear.
The employee must occasionally lift and or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits Medical, Dental, Vision, Life Insurance, 401K with company match up to 4%, Short Term, and Long-Term Disability, Vacation, 11 Paid Holidays, retirement plan.
As well as Health and Welfare Pay equivalent to $4.
57 for every hour paid (not to exceed 40 hours in a workweek).
HS Financial Group offers a variety of career opportunities for driven professionals.
Our business empowers our staff through professional development and a team oriented work environment.
We are offer our team the professional development, techniques and technology needed to achieve personal success, while remaining compliant with all applicable laws and regulations.
Notice HS Financial Group, LLC is an EEO/AA Employer Female/Minority/Protected Veterans/Individuals with Disabilities HS Financial Group, LLC is a VEVRAA Federal Contractor and this is a priority Referral of Protected Veterans.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Cleveland, OH Cleveland, OH Full-time Full-time From $20.
77 an hour From $20.
77 an hour 7 days ago 7 days ago 7 days ago Customer Service Representatives Division:
Servicing Job Title:
Customer Service Representative Hourly Rate:
$20.
77 per hour ( which includes $4.
57 per hour of health and welfare benefit up to 40 hours a week) Start Date:
Determined after Security Clearance is granted Location:
Remote Position but must be within hour of Cleveland location SPANISH SPEAKING APPLICANTS ENCOURAGED TO APPLY No experience is necessary.
We have an extensive training program in place so that new employees have the opportunity to be successful.
We highly encourage individuals with call center, retail, restaurant, and/or other customer service experience to apply.
If you are great at building relationships, and are looking to work from the convenience of your home, then HS Financial Group, LLC is for you! This is a great opportunity to join our HS Financial Group, LLC (HSF) family.
HS Financial Group is seeking motivated Customer Service Representatives who live within 1/2 hour of the Cleveland area.
Candidates selected will be assisting customers in answering their student loan questions while adhering to all Federal, State, and local laws and regulations, as well as company policies and procedures.
This is a heavily scripted, high call volume position.
While this is a work-from-home position at this time, you may be required to work from the office in the future.
You will be provided a computer, monitor, and headset to use at home.
You must have a stable internet connection minimum requirement 20 MB download and 8MB upload speed.
WIFI is not permitted.
You must also have a working area free from distractions and adequate childcare during working hours Training:
Must be able to attend and complete training.
Hours of training are 9 am- 6 pm EST, Monday-Friday Hours after training:
Monday-Friday:
8 AM-11 PM EST (During peak times shift may end at midnight) Saturday- 9 AM- 1 PM EST At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or Saturday/Sunday shifts.
Must be able to work your assigned scheduled hours, which may include mandatory overtime.
Please note that shift and department changes are possible based on needs of the company.
Essential Functions Tasks and Responsibilities Representatives will work in a blended inbound/outbound environment Ensure swift and accurate handling when needed, of inbound messages, chat, or emails as outlined in department procedures while maintaining quality metrics.
Information gathered determines how to best guide the customer in assisting them to resolve their problem.
You will work with the student loan borrower, Department of Education Ombudsman office, Office of Inspector General, Colleges, Servicers, and Collection agencies.
Independently solve customer issues escalating to supervisor any situation outside the employee's control Establish professional relationships with internal/external customers Provide customer service that exceeds customer expectations Treat all internal/external customers and team members with dignity/respect Establish and maintain a professional relationship with team members and department contacts.
You must be ready to work at your desk at your assigned time Nonessential Functions Tasks and Responsibilities Perform other related duties as assigned Success Factors/Job Competencies Good oral and written communication skills Understand and carry out oral and written instructions Problem resolution skills Attention to detail Proper telephone etiquette Principles and practices of customer service Departmental policies and procedures Minimum Qualifications High School Diploma required Ability to successfully complete and pass the training program Ability to obtain Security Clearance through a background check Must not have any defaulted student loans Must be a US citizen One year of customer service experience preferred Previous experience working and entering information into systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear.
The employee must occasionally lift and or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits Medical, Dental, Vision, Life Insurance, 401K with company match up to 4%, Short Term, and Long-Term Disability, Vacation, 11 Paid Holidays, retirement plan.
As well as Health and Welfare Pay equivalent to $4.
57 for every hour paid (not to exceed 40 hours in a workweek).
HS Financial Group offers a variety of career opportunities for driven professionals.
Our business empowers our staff through professional development and a team oriented work environment.
We are offer our team the professional development, techniques and technology needed to achieve personal success, while remaining compliant with all applicable laws and regulations.
Notice HS Financial Group, LLC is an EEO/AA Employer Female/Minority/Protected Veterans/Individuals with Disabilities HS Financial Group, LLC is a VEVRAA Federal Contractor and this is a priority Referral of Protected Veterans.
Estimated Salary: $20 to $28 per hour based on qualifications.
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