Collections Customer Service Specialist
2.
3 Cleveland, OH Cleveland, OH Full-time Full-time $20 an hour $20 an hour 13 days ago 13 days ago 13 days ago Job Summary Collections Customer Service Specialists are responsible for managing phone correspondence to customers and third parties, processing payment transactions and coordinating file maintenance to aid in account resolution.
Essential Duties and
Responsibilities:
Contact customers via outbound phone calls to initiate collections process and/or secure information Record and update full and complete account information to aid in account resolution Adhere to FDCPA and state and federal laws and regulations Perform various administrative duties Comply with policies and procedures as required Take in-bound calls to process payment information and/or establish reoccurring payment plans in our case management system Knowledge, Skills and Abilities Education:
High School Diploma or equivalency required.
Experience:
Customer Service experience preferred.
Language/Communication/Interpersonal:
Ability to read, write and speak fluent English.
Strong written, verbal, active listening and phone communication skills.
Ability to communicate effectively and in a professional manner.
Ability to work independently and in a team environment Analytical:
Detailed oriented.
Ability to plan, organize, prioritize and multi-task.
Solutions-driven.
Basic math skills (addition, subtraction, multiplication, division, percentages).
Technical:
Ability to use standard office equipment.
Basic computer skills, ability to use a keyboard and calculator.
Basic technical phone skills.
Basic ability to use internet and web mail for business purposes.
Other:
Ability to refer to policy and procedures when applying information and making decisions.
JB offers a comprehensive benefits program including health insurance, 401(k) plan, life insurance, and short and long-term disability.
You can learn more about Javitch Block LLC at www.
jbllc.
com.
JB is a Cleveland-based law firm with additional offices in Fairlawn and Cincinnati, Ohio; Kentucky, Indiana, Texas, Tennessee and West Virginia.
Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies, publishing companies, radio stations, vending companies, public utilities and accounting firms.
Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
Office
Experience:
Collections:
1 year (Preferred) Call Center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Cleveland, OH Cleveland, OH Full-time Full-time $20 an hour $20 an hour 13 days ago 13 days ago 13 days ago Job Summary Collections Customer Service Specialists are responsible for managing phone correspondence to customers and third parties, processing payment transactions and coordinating file maintenance to aid in account resolution.
Essential Duties and
Responsibilities:
Contact customers via outbound phone calls to initiate collections process and/or secure information Record and update full and complete account information to aid in account resolution Adhere to FDCPA and state and federal laws and regulations Perform various administrative duties Comply with policies and procedures as required Take in-bound calls to process payment information and/or establish reoccurring payment plans in our case management system Knowledge, Skills and Abilities Education:
High School Diploma or equivalency required.
Experience:
Customer Service experience preferred.
Language/Communication/Interpersonal:
Ability to read, write and speak fluent English.
Strong written, verbal, active listening and phone communication skills.
Ability to communicate effectively and in a professional manner.
Ability to work independently and in a team environment Analytical:
Detailed oriented.
Ability to plan, organize, prioritize and multi-task.
Solutions-driven.
Basic math skills (addition, subtraction, multiplication, division, percentages).
Technical:
Ability to use standard office equipment.
Basic computer skills, ability to use a keyboard and calculator.
Basic technical phone skills.
Basic ability to use internet and web mail for business purposes.
Other:
Ability to refer to policy and procedures when applying information and making decisions.
JB offers a comprehensive benefits program including health insurance, 401(k) plan, life insurance, and short and long-term disability.
You can learn more about Javitch Block LLC at www.
jbllc.
com.
JB is a Cleveland-based law firm with additional offices in Fairlawn and Cincinnati, Ohio; Kentucky, Indiana, Texas, Tennessee and West Virginia.
Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies, publishing companies, radio stations, vending companies, public utilities and accounting firms.
Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
Office
Experience:
Collections:
1 year (Preferred) Call Center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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