Help Desk Specialist
3.
3 Cleveland, OH Cleveland, OH Full-time Full-time $21 - $26 an hour $21 - $26 an hour 15 hours ago 15 hours ago 15 hours ago As a Customer Support Associate, your essential job functions will include the following:
Responsible for all aspects of New Hire configuration and set-up.
Responsible for all aspects of the Terminated Associates process.
Research questions using available information resources to quickly address user requests as it pertains to New Hires and Terminations.
Follow standard help desk procedures.
Log all help desk interactions for open tickets.
Maintain and update knowledge management database with issues resolution information.
Support of established company metrics including customer response time and first call resolution.
Responsible for assisting Help Desk support with Tier 1 support for internal and external partners with technology assistance, as needed.
Respond to requests for technical assistance via phone, electronically or through desk-side support, as needed.
Diagnose and resolve technical hardware and software such as password resets, user setup and changes, as needed.
Assign tickets to the appropriate resource for the quickest possible resolution, as needed.
Other Duties as Assigned Position Requirements Associate's degree in Computer Science or equivalent years of experience in a similar capacity.
One to two (1-2) years of experience in hands-on support of PC applications and help desk support.
Must have an excellent customer service attitude/orientation and PC skills necessary to support a fast-paced user environment.
One of CompTIA A
or Microsoft Certified Desktop Support Technician (MCDST) preferred.
Network Topologies Supported:
Ethernet, Frame Relay, ADSL, Active Directory.
Operating Systems Support:
Windows Operating Systems, Macintosh.
Vendor Software:
Antivirus, Microsoft Office, etc.
Strong oral and written communication skills.
Competencies Required Results Orientation Customer Focus Agility Initiative Influence Learn Quickly Recognize Implications Apply Knowledge Physical Job Requirements Working in front of a computer screen for long periods of time.
Sitting for long periods of time.
Ability to work varying shifts as needed to support business needs.
Lifting and moving computer devices up to 50 pounds.
Travel as necessary, up to 10%.
Job Type:
Full-time Pay:
$21.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Cleveland, OH Cleveland, OH Full-time Full-time $21 - $26 an hour $21 - $26 an hour 15 hours ago 15 hours ago 15 hours ago As a Customer Support Associate, your essential job functions will include the following:
Responsible for all aspects of New Hire configuration and set-up.
Responsible for all aspects of the Terminated Associates process.
Research questions using available information resources to quickly address user requests as it pertains to New Hires and Terminations.
Follow standard help desk procedures.
Log all help desk interactions for open tickets.
Maintain and update knowledge management database with issues resolution information.
Support of established company metrics including customer response time and first call resolution.
Responsible for assisting Help Desk support with Tier 1 support for internal and external partners with technology assistance, as needed.
Respond to requests for technical assistance via phone, electronically or through desk-side support, as needed.
Diagnose and resolve technical hardware and software such as password resets, user setup and changes, as needed.
Assign tickets to the appropriate resource for the quickest possible resolution, as needed.
Other Duties as Assigned Position Requirements Associate's degree in Computer Science or equivalent years of experience in a similar capacity.
One to two (1-2) years of experience in hands-on support of PC applications and help desk support.
Must have an excellent customer service attitude/orientation and PC skills necessary to support a fast-paced user environment.
One of CompTIA A
or Microsoft Certified Desktop Support Technician (MCDST) preferred.
Network Topologies Supported:
Ethernet, Frame Relay, ADSL, Active Directory.
Operating Systems Support:
Windows Operating Systems, Macintosh.
Vendor Software:
Antivirus, Microsoft Office, etc.
Strong oral and written communication skills.
Competencies Required Results Orientation Customer Focus Agility Initiative Influence Learn Quickly Recognize Implications Apply Knowledge Physical Job Requirements Working in front of a computer screen for long periods of time.
Sitting for long periods of time.
Ability to work varying shifts as needed to support business needs.
Lifting and moving computer devices up to 50 pounds.
Travel as necessary, up to 10%.
Job Type:
Full-time Pay:
$21.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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