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Training and Technical Support Administrator

Company Name:
SIFCO Applied Surface Concepts
Training and Technical Support Administrator Job Responsibilities:- Gain an understanding of our individual customer's training needs and document this information in the appropriate database system - Proactively communicate (recertification reminders) and coordinate SIFCO technician re-certifications - Maintain trainee certificate database - Proactively search for training sales opportunities - Manage Cadmium CD recert program (reminder, quote, order entry, order closure, issue certificates, file, etc) - Prepare Technical Service Bulletins as directed and manage list - Identify applications from all ASC locations, gather information, create, communicate worldwide and maintain application exchange database. - Revise equipment operating instruction manual revisions/updates - Effectively manage SIFCO Plater Training Program Requirements - Maintain and enhance training program information, tools and continue training program development (with supervision) - Provide billing information as required to Finance and Accounting and document activity - Assist Inside Sales and Support representatives as needed with technical calls and quotations, following established procedures - Travel up to 50% of the time to conduct training Additional Training requirements will include: Conduct SIFCO Process training- After 9 months of hire - conduct in-house 2 day cad/zn-ni training - After 1 year of hire - conduct in-house 4 day basic training - After 1 year of hire - conduct on-site cad/zn-ni training on-site - After 2 years of hire - conduct on-site basic training Qualifications: - Technical Bachelor's degree with a minimum of 2 years work experience in related industry. - Equivalent work experience and knowledge to effectively perform the activities of this function would be considered. - Demonstrated proficiency in document management, MS Office and technical document development. - Strong writing skills. - Training and presentation experience desirable. - Competitive salary- The opportunity to join an established and reputable company with a professional and dedicated staff; Competitive pay and benefit package including Medical, Dental, Prescription, Life, Disability, Flexible Benefits Plan, Matching 401(k), Tuition Reimbursement, Vacation, Holiday pay and incentive plan. MYK62683JR

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